Discover Tranquility with Our Signature Candles
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Discover Tranquility with Our Signature Candles

Frequently Asked Questions

Ordering

1. How do I place an order?

To place an order, simply add the items you want to your cart and proceed to checkout. Follow the prompts to enter your shipping and billing information, and complete your purchase.

2. Is it necessary to create an account to place an order?

No, creating an account is not required to place an order. However, having an account allows you to easily track your order status and view your order history.

3. Can I make changes to or cancel my order after it has been placed?

Unfortunately, once an order has been placed, it cannot be changed or canceled. Please review your order carefully before completing the purchase.

4. How do I apply a promo code or gift card?

During checkout, enter the promo code or gift card code and click “Apply.” The discount will be applied to your total.

Shipping

1. Where do you ship to?

We offer shipping within the United States.

2. How long does it take to process my order?

Orders are typically processed within 2-3 business days.

3. What are the available shipping options and rates?

For domestic shipping within the USA, we offer a standard shipping option with a flat rate of $9.75.

4. How long does shipping take?

The shipping time for orders within the USA is typically 3-7 business days.

Return & Refund

1. What is your return policy?

We accept returns within 28 days of receipt, provided that the item is in its original condition and packaging.

2. How do I initiate a return?

To initiate a return, please contact us at [email protected] with your order number and the reason for the return. We will provide you with instructions on how to return the item.

3. What is the refund process?

Refunds are typically processed within 3-5 days of receiving the returned item.

4. Do you provide return shipping labels?

No, customers are responsible for the cost of return shipping. We do not provide return shipping labels.

Cancellation

1. Can I cancel my order?

Unfortunately, once an order has been placed, it cannot be canceled.

2. What if my order is out of stock?

In the rare event that an item is out of stock, we will promptly notify you and offer the option to cancel or modify your order.

Payment

1. What payment methods do you accept?

We accept Visa, MasterCard, American Express, JCB, Diner Club, and Discover Card credit cards.

2. Is my payment information secure?

Yes, we prioritize the security of your payment information and use industry-standard SSL encryption.

3. Do you offer discounts after an order is placed?

No, discounts or promotional offers need to be applied during the checkout process. We do not offer discounts after an order is placed. Please ensure to enter any promo codes or gift cards during checkout.

If you have any other questions or concerns, please don’t hesitate to contact us at [email protected].